Customer Care

Customer Care

How can we help you?

How can we help?

Our Customer Care team, which is based right here in our Seattle-area headquarters, is trained to provide you with an exceptional experience from start to finish. Whether you have a question about an existing order or want to place a new one, we look forward to assisting you in any way we can.

Get in touch Mon-Fri 4 am-10 pm
| Sat-Sun 5 am-8 pm PST

1 (888) 500-9541

Your Account

Reset Your Password
Go to the sign-in page, click the "Forgot your password" link and follow the instructions.

Check Order Status
Sign in to your account and select Order Status.

Manage Your Account
Sign in to your account to add new addresses, save credit cards, view favorites and more.

Returns & Exchanges

Call us at 1 (888) 500-9541 or connect with us via Live Chat and we'll be happy to assist with your return.
View our Return Policy

Order Issues
If your order was incorrect, damaged, defective or missing parts, call us at 1 (888) 500-9541 or connect with us via Live Chat. We'll replace the product or send the missing parts as soon as possible.

Order Cancellation
Order cancellations are time sensitive, so call us at 1 (888) 500-9541 or contact us via Live Chat as soon as possible if you wish to cancel your order.


We offer free shipping on every order in the contiguous United States, with expedited and white-glove shipping options available on select products. At this time, however, we're unable to offer truck delivery to Canada.
View our Shipping Policy

Free Personal
Shopper Service

Our Concierge Team is standing by to assist you in finding the perfect items for your space, and even place your order if you find something you like - free of charge.

Request concierge service or learn more by emailing

Hours of Operation: M-F 5:30am-5:30pm PST , Sat/Sun 7am-3:30pm PST.


Best Price Guarantee
Find a lower price on an identical in-stock item at any other online store and we'll match it and then beat it by 10%.
View our Best Price Guarantee

Personal & Pro Volume Pricing offers volume pricing for both commercial and residential customers.

Are you a business? If so, complete our volume pricing request form or call our Pro Services team at 1 (888) 801-2021 to request a quote. A response is guaranteed within 24 hours even on weekends.

Residential customers may also fill out the request form, or you can contact our Concierge Team at

Product Warranty
We offer a standard limited warranty of one year on product parts. will determine, at its sole discretion, whether the product needs replacement parts, repair or full replacement. Faulty installation and normal wear and tear are not covered under the limited warranty policy. Installation and assembly costs are also not covered under this warranty.

Payment & Billing

Payment Methods
We accept all major credit cards and PayPal.

Sales Tax
We do charge sales tax. If you own or represent a tax-exempt business, call our Pro Services team at 1 (888) 801-2021 to apply for tax exemption on qualifying purchases at

Billing Verification
We occasionally need to place an order on hold so we can verify the method of payment. This is for your security. If your order is being held for verification and you wish to expedite the process, please call Billing Verification at the number below.

Billing Verification: 1 (800) 954-5948
Mon-Fri 6:00 AM to 4:30 PM PST | Sat 6:00 AM to 2:30 PM PST

Credit Card Overage
Please call Billing Verification if you feel you've been incorrectly overcharged for an order and we'll process a refund.

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